What you can do about it.

If someone didn't follow through on something when they said they would, there is a reason.


Why it doesn’t happen.

In our culture study of 1,000 Australian managers, a 'lack of accountability' was one of the top five contributors to an unhealthy team culture.


What is Culture…really? – Culture is collective

The one thing that’s clear about culture is that culture isn’t clear.


What is Culture…really? – Culture is hard to define

Have you heard the story of the three goldfish?


Facing Feedback – Understanding

Are you understanding or just behaving?


Facing Feedback – Seeking

They are clearly wrong! But what if they weren't?


Facing Feedback – Welcome

Is feedback an attack or a gift?


Facing Feedback – Respond

I punched him right in the throat. It wasn’t intentional. It was just an impulse.