It started with a question.
I remember my first manager telling me I was responsible for the culture. Responsible? I wasn’t even sure I knew what it was. For nearly two decades, people could tell me it mattered. Far fewer could tell me what to do about it. I’ve spent most of my time trying to answer that question properly, first for myself and then for the people leaders I work with.
So I went and asked.
I’m not a researcher by training. I’m someone who likes taking big, complex ideas and making them usable. So in 2021 I engaged McCrindle to run a national study of 1,002 people leaders, all of them leading at least two people, because I wanted to know what they actually believe about culture rather than what culture experts believe about them. Almost everyone said it mattered. Hardly anyone felt confident building it. That gap became Let’s Talk Culture, the model, and the work.
A decade in Australia, then London.
I spent ten years building one of Australia’s trusted voices on culture, working with airlines, retail stores, state government, tech companies, charities and more on culture, communication and the leadership skills underneath both. Then I moved to London to take the work global. Thirty cities and thirteen countries later, the focus is singular: help the leaders who actually carry culture, and give them something simple and practical enough to use every day.
What it’s like to work with me.
My clients tell me my secret sauce is bringing clarity to their thinking and simplicity to complexity. I’ve found that leaders rise to their standard of belief and deliver to their threshold of capability, so I work on both: what they believe about themselves and what they can actually do each day.
What I do now.
Three things, and they’re the same three on every page of this site. I help organisations build the culture they want, with me in the room or by training their leaders to run it. I build the leadership skills that culture asks for, through programs I’ve run for over a decade and one to one coaching. And I speak about it, at conferences and events across the UK, Australia, New Zealand and the USA. If you’ve seen me on a stage, that’s the third one.
